Terms and Conditions
Welcome to Shine Craft Pros
These Terms and Conditions govern your access to and use of the Shine Craft Pros website and home cleaning services. By accessing our website, requesting a quotation, or booking any of our services, you agree to comply with these Terms and Conditions.
If you do not agree with any part of these terms, please discontinue the use of our website and services.
1. Our Services
Shine Craft Pros provides professional residential cleaning services, including but not limited to:
- Regular Home Cleaning
- Deep Cleaning
- Kitchen Cleaning
- Bathroom Cleaning
- Apartment Cleaning
- Move-In Cleaning
- Move-Out Cleaning
- Post-Renovation Cleaning
- Customized Home Cleaning Solutions
All services are subject to availability within our service areas.
2. Booking Services
Customers may book our services through our website, by phone, or through our official communication channels.
A booking is considered confirmed only after you receive confirmation from Shine Craft Pros.
Customers are responsible for providing accurate information, including:
- Full name
- Contact details
- Service address
- Preferred date and time
- Requested cleaning services
- Special instructions, if any
Providing incorrect or incomplete information may affect our ability to deliver the requested service.
3. Pricing and Payment
Service pricing depends on several factors, including:
- Property size
- Type of cleaning service
- Number of rooms
- Property condition
- Additional requested services
A quotation will be provided before your booking is confirmed.
Payment is generally due upon completion of the service unless another payment arrangement has been agreed upon.
Additional work requested after the service begins may result in extra charges, which will always be communicated before proceeding.
4. Customer Responsibilities
To ensure a safe and efficient cleaning experience, customers agree to:
- Provide access to the property at the scheduled time.
- Ensure water and electricity are available during the service.
- Secure valuable belongings such as cash, jewelry, documents, and electronics.
- Inform us of fragile items or areas requiring special care.
- Notify us of any safety concerns, pets, or special instructions before the appointment.
Failure to meet these responsibilities may delay or limit the completion of the service.
5. Appointment Changes and Cancellations
Customers may request to reschedule or cancel appointments in accordance with our Booking Policy and Cancellation Policy.
Late cancellations or missed appointments may result in applicable fees.
6. Satisfaction Guarantee
Customer satisfaction is one of our highest priorities.
If you believe any part of your cleaning service was not completed as expected, please notify us within 24 hours of service completion. We will review your concerns and determine an appropriate resolution, which may include a follow-up visit or another reasonable solution.
7. Access to Your Property
By confirming a booking, you authorize Shine Craft Pros to enter your property for the purpose of performing the requested cleaning service.
If our cleaning professionals cannot gain access at the scheduled time, additional charges or cancellation fees may apply.
8. Limitation of Liability
While our cleaning professionals exercise reasonable care at all times, Shine Craft Pros is not responsible for:
- Pre-existing damage to furniture, flooring, fixtures, or appliances.
- Damage caused by normal wear and tear.
- Damage resulting from faulty installations or poorly maintained items.
- Losses caused by inaccurate or incomplete information provided by the customer.
- Delays or service interruptions beyond our reasonable control.
Customers should inspect the completed service and report any concerns promptly.
9. Health and Safety
Our team reserves the right to refuse or discontinue services if the work environment presents a risk to health or safety.
This may include situations involving:
- Hazardous materials
- Structural dangers
- Aggressive behavior
- Unsafe pets
- Illegal activities
- Any condition that may endanger our staff
10. Intellectual Property
All content available on the Shine Craft Pros website, including text, graphics, images, logos, icons, and design elements, is owned by or licensed to Shine Craft Pros.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Website Use
When using our website, you agree not to:
- Violate applicable laws or regulations.
- Attempt unauthorized access to our systems.
- Upload viruses or malicious software.
- Interfere with website functionality or security.
- Provide false or misleading information.
We reserve the right to suspend or restrict access to users who violate these terms.
12. Third-Party Services
Our website may include links to third-party websites or services for your convenience.
Shine Craft Pros is not responsible for the content, availability, security, or privacy practices of external websites.
Accessing third-party websites is done at your own discretion and risk.
13. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
We encourage you to read our Privacy Policy carefully before using our website or booking our services.
14. Force Majeure
Shine Craft Pros shall not be held responsible for delays or failure to perform services caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Flooding
- Fire
- Government restrictions
- Transportation disruptions
- Power outages
- Public emergencies
- Labor disputes
In such situations, appointments may be rescheduled at the earliest available opportunity.
15. Changes to These Terms
Shine Craft Pros reserves the right to modify or update these Terms and Conditions at any time.
The latest version will always be available on our website. Continued use of our services after updates have been published constitutes acceptance of the revised Terms and Conditions.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any disputes arising from the use of our website or our services shall be subject to the jurisdiction of the competent courts of Bangladesh.
17. Contact Us
If you have any questions regarding these Terms and Conditions or any of our services, please contact Shine Craft Pros through our official website or customer support channels.
We appreciate your trust in Shine Craft Pros and remain committed to providing dependable, professional, and high-quality home cleaning services with honesty, transparency, and exceptional customer care.