Frequently Asked Questions

Have Questions? We’re Here to Help.

At Shine Craft Pros, we believe booking a professional cleaning service should be simple and stress-free. Below are answers to the questions we receive most often. If you need more information, our customer support team is always happy to assist you.

1. What services do you offer?

We provide a complete range of residential cleaning services, including:

  • Regular House Cleaning
  • Deep Cleaning
  • Kitchen Cleaning
  • Bathroom Cleaning
  • Bedroom & Living Room Cleaning
  • Apartment Cleaning
  • Move-In Cleaning
  • Move-Out Cleaning
  • Post-Renovation Cleaning

We also offer customized cleaning plans based on your home’s specific needs.

2. Which areas do you serve?

We currently provide professional home cleaning services in selected areas of Dhaka, including:

  • Banani
  • Uttara
  • Bashundhara Residential Area

If your location isn’t listed, please contact us. We’ll be happy to check whether we can serve your area.

3. How can I book a cleaning service?

Booking is quick and easy. You can request a service through our website, contact us by phone, or reach out through our official customer support channels. Once we receive your request, we’ll confirm your appointment based on availability.

4. How is the service price determined?

Our pricing depends on several factors, including:

  • Property size
  • Number of rooms
  • Type of cleaning service
  • Current condition of the home
  • Additional services requested

You’ll receive a clear quote before your booking is confirmed.

5. Do I need to provide cleaning supplies or equipment?

No. Our cleaning professionals arrive with the necessary cleaning products and equipment needed to complete the job.

If you prefer us to use your own cleaning products, simply let us know when booking.

6. How long does a cleaning appointment take?

The duration depends on the size of your property and the type of cleaning selected.

On average:

  • Regular Cleaning: 2–4 hours
  • Deep Cleaning: 4–8 hours
  • Large homes or special projects may require additional time.

7. Should I stay at home during the cleaning?

That’s completely up to you.

Many customers stay at home, while others provide access to the property and return after the service is complete. We’ll work with whichever option is most convenient for you.

8. Are your cleaners professionally trained?

Yes.

Our cleaning team is trained to follow professional cleaning techniques, maintain high service standards, and treat every home with care and respect.

9. Are your cleaning products safe?

Yes.

We use high-quality cleaning products that are suitable for residential use. If anyone in your household has allergies or sensitivities, please let us know in advance so we can discuss suitable cleaning options.

10. Can I schedule recurring cleaning services?

Absolutely.

We offer flexible recurring cleaning plans, including:

  • Weekly
  • Every two weeks
  • Monthly

Recurring cleaning helps keep your home consistently fresh and well-maintained.

11. Can I add extra cleaning tasks to my booking?

Yes.

You can request additional services such as:

  • Interior refrigerator cleaning
  • Oven cleaning
  • Interior cabinet cleaning
  • Balcony cleaning
  • Sofa cleaning
  • Carpet cleaning
  • Mattress cleaning
  • Interior window cleaning

We’ll update your quotation before the appointment if additional services are requested.

12. What happens if I need to cancel or reschedule?

We understand that plans change.

Please notify us as early as possible if you need to cancel or reschedule your appointment. For complete details, please refer to our Booking Policy and Cancellation Policy.

13. What payment methods do you accept?

For your convenience, we accept multiple payment methods, including:

  • Cash
  • Bank Transfer
  • Mobile Financial Services
  • Other approved payment options

Payment details will be confirmed during the booking process.

14. What if I’m not satisfied with the cleaning?

Your satisfaction is important to us.

If you believe any part of the service didn’t meet your expectations, please contact us within 24 hours of your appointment. We’ll review your feedback and work with you to find a fair solution.

15. Do you clean newly renovated homes?

Yes.

Our post-renovation cleaning service is designed to remove construction dust, debris, and residue, leaving your home clean, fresh, and ready to use.

16. Do you offer one-time cleaning services?

Yes.

You don’t need to sign up for a recurring plan. Whether you need cleaning before a special event, after a renovation, or just want a fresh start, we’re happy to provide one-time cleaning services.

17. How far in advance should I book?

We recommend booking 24 to 48 hours in advance to secure your preferred date and time.

Same-day bookings may be available depending on our schedule.

18. Is my home and personal information kept confidential?

Yes.

We respect your privacy and handle your personal information responsibly. Any information you provide during the booking process is used only to deliver our services and is protected in accordance with our Privacy Policy.

19. Why should I choose Shine Craft Pros?

Customers choose us because we offer:

  • Skilled and friendly cleaning professionals
  • Reliable and punctual service
  • Transparent pricing
  • Flexible scheduling
  • Customized cleaning solutions
  • Attention to detail
  • Excellent customer support
  • A commitment to customer satisfaction

Our goal is to provide a cleaning experience that’s professional, dependable, and hassle-free.

20. How can I contact Shine Craft Pros?

If you have questions, need a quotation, or would like to schedule a cleaning service, simply contact us through our website, phone number, or official customer support channels.

Our team is always ready to help you find the right cleaning solution for your home.

Still Need Assistance?

If you couldn’t find the answer you were looking for, don’t hesitate to get in touch with us.

At Shine Craft Pros, we’re committed to providing exceptional customer service from your first inquiry to the completion of your cleaning appointment. Whether you need help choosing a service, requesting a quote, or scheduling a visit, our team is here to make the process easy, convenient, and worry-free.